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HELP

Simple answers before you send anything.

No shipping knowledge is expected. If you can describe the item and where it needs to go, MileMogul can review the request.

REQUEST DELIVERY

Can I send a Facebook Marketplace purchase?

Yes, you can request a Marketplace pickup. Share the seller location, destination, item details, and a photo. MileMogul reviews the request before confirming it.

Can you pick something up from a store?

You can request a store pickup. Include the store name, address, order or customer name, and what needs to be collected.

Can I send something to a friend?

Yes. Tell us your pickup address, your friend’s address, what you are sending, and when you need it moved.

Do I need to box everything?

Not always. Describe the item and how it is protected. Some fragile, loose, sharp, or sensitive items may need safer packaging before pickup.

How do I know if my item will fit?

Choose the simple size description that feels closest and add a photo. MileMogul uses those details to review which vehicle may be needed.

What if I don’t know the weight?

Exact weight and dimensions are not required for a basic personal request when you provide a useful description and photo. MileMogul may ask follow-up questions if needed.

Can I upload a photo?

Yes. Photo upload is built into the request form and is one of the easiest ways to show the item’s size and shape.

When do I pay?

You receive the delivery price before accepting. Submitting the first request does not automatically charge you.

Is submitting a request a booking?

No. Every request starts as AWAITING REVIEW. It becomes BOOKED only after MileMogul sends a quote and you accept it.

How do I track my delivery?

Use the MM number shown after submission on the Track Delivery page, or open the private tracking link MileMogul sends you.

What items can’t MileMogul carry?

Illegal items are not accepted. Hazardous, weapon-related, controlled, unusually valuable, living, oversized, or very heavy items require review and may be declined.

What happens if no driver is available?

MileMogul will not pretend the request is booked. Availability depends on the route, timing, vehicle, driver, and active service capability. You will be contacted about the result.